It’s that time of year again. The start of the new academic year and a new teaching term for private piano teachers. Many of us are organising our teaching diaries, planning lessons and welcoming students back to regular lessons, hoping that some if not all have done some practising over the summer holiday…..
Sadly, some of us are also chasing unpaid lesson fees.
Despite clear terms and conditions and reminders via email, there are always late payers. I’ve been freelance since 1998 (and a self-employed piano teacher since 2006); chasing unpaid invoices is the sad lot of the freelancer and is the most disagreeable part of the job. I send out invoices for my teaching fees at least a month in advance of the start of term, with clear reminders of when the fees need to be paid (“in advance of the start of term which is on…..”) etc. The majority of my pupils’ parents pay promptly, but there are always a couple who have to be nudged several times. I don’t like writing payment reminder emails, but I do need to be paid for what I do, and I feel late payment is discourteous and disrespectful to me as a professional person. And where I live, in the very affluent leafy suburbs of SW London, where parents are used to paying for a whole host of extra-curricular activities from Kumon maths to tennis lessons or French language classes, there is no excuse for late payment of piano lesson fees.
Sadly, some parents regard piano lessons as a commodity – a view which is very eloquently and intelligently explained by respected cellist, teacher and examiner Alison Moncrieff-Kelly in her article for Music Teacher magazine (March 2017). For certain parents, piano lessons are just another activity to enhance their children’s CV, and the piano teacher is treated like a “service provider” rather than a skilled/specially-trained professional. Some parents may take this even further by questioning or criticising the teacher’s abilities and judgement (specifically with regard to a child’s readiness to take a grade exam, in my experience), undermining the teacher’s authority by deriding their skills, or “reteaching” the child between lessons (something else I have experienced). Because they are paying for piano lessons as a service, some parents think they are entitled to behave in this way, because “the customer is always right”, and the piano teacher (“service provider”) should submit to the customer’s view/demands. These types of parents tend to be very demanding, requesting changes to lesson times at short notice, make-up lessons, and refunds. They are also often the first to complain if their child is not making progress, yet they may not be willing to support or encourage their child to practise between lessons. In short, they lack respect.
Parents pay, but the teacher must provide everything from the talent to the practice, with a neatly packaged end product……The problem with the Aspirant Parent is that they not only criticise and question the teacher every step of the way, but also deride the very skills they say they want you to instill.
– Alison Moncrieff-Kelly (Music Teacher magazine, March 2017)
Any parent (or indeed adult student) who takes this attitude fails to fully appreciate what piano lessons are really about, which can seriously damage the relationship between parent (client) and teacher.
Respect is a crucial part of teaching – mutual respect between teacher and pupil, and also between teacher and parent/the person paying the teacher’s invoices. From my side of the bargain, respect towards my students and their parents includes:
- Providing a pleasant, comfortable and welcoming space in my home for lessons to take place
- Being kind and courteous to my students and their families
- Supporting and encouraging my students in their pianistic endeavours
- Being sympathetic if they have not been able to practise as much as they would like due to illness, school or other commitments
- Ensuring my timetable runs smoothly so that lessons do not overrun
- Being available by email or phone between lessons to answer queries
- Providing additional advice or material to help parents support their children in their practising
- Ensuring exam entries are made correctly and on time.
In exchange I expect students and parents to
- Arrive on time for lessons with music and other materials
- Respect my piano, my teaching space and my home
- Be respectful to me and my experience/judgement, but to feel confident about discussing issues with me such as difficulties encountered in practising, exam readiness, performance anxiety and so forth.
- Ensure my invoices are paid on time and in full
When mutual respect exists everyone thrives.
Clear terms and conditions can ensure mutual understanding on all sides, but sometimes even the most explicit T&Cs are meaningless to the pushy or disrespectful parent, and when such an impasse is reached, it may be the moment to call time on the lessons. It’s a great shame when this happens, for the student may be happy and progressing (despite the parent’s lack of input), but the dealings between parent and teacher may have become intolerable – and as a self-employed person, one owes it to oneself to create a working environment which is pleasant and conducive to success, if at all possible.